RETURNS & EXCHANGE POLICY

Last Updated on October 25, 2026

  • The products sold on Alhassani Games are genuine and handled with the utmost care. If you receive a faulty product, please contact us at support@alhassanigames.com within 24 hours of receiving the product, and our team will be happy to assist you.
  • Products returned within 24 hours of delivery must be sealed in the original wrap and packaging. Items that have been opened will not be accepted for return. Please note that refunds will take up to 8 working days to process and up to 30 days to reflect on the same card used for the purchase, after the product’s condition has been checked.
  • You have the right to cancel the order during processing and just before dispatch from the warehouse to your delivery address, without any deduction or additional fee.
  • Pre-ordered games cannot be cancelled once they have been ordered and paid for by credit card.
  • If a refund is accepted after dispatch, please note that some fees, such as delivery costs or gift wrapping, will not be refunded.
  • Gifts received with a purchase must also be returned along with the product for an exchange or refund.
  • Games (software), accessories, subscription cards, gift cards and digital products cannot be exchanged or refunded. However, some accessories and hardware have different warranty conditions depending on the manufacturer, only if mentioned on the product page.
  • The warranty covers manufacturing defects only; physical damage is not covered.
  • Products on sale or at a discount cannot be refunded. They can only be exchanged within 3 days of purchase if proven to have manufacturing defects, after the product is sent to the supplier for assessment.
  • All bundled items are required for an exchange or refund.
  • Digital cards (iTunes, Xbox, PlayStation, Nintendo eShop and other gift cards) cannot be exchanged or refunded once ordered.
  • For issues with digital cards, customers need to contact the platform directly.