Once your order is placed, we will email you with your order details and payment method. Please note that placing an order does not mean it is confirmed; your order is confirmed once you receive the order confirmation notification by email.

We accept payments in UAE Dirhams by card, via Visa or Mastercard. If you pay by card, please keep a copy of the transaction for your payment records.

All orders are processed within 24–48 hours, and deliveries within the UAE are made within 1–2 business days after the order has been processed.

Orders placed on Saturday will be processed and/or shipped on the following business day. We do not process or ship orders on weekends or UAE public holidays.

All orders are dispatched by a courier service arranged by us.

Yes. To cancel your order, please email us at support@alhassanigames.com within 24 hours of your order confirmation.

You can cancel your order while it is being processed and before it is dispatched from our warehouse, without any deduction or additional fee.

Please note that pre-ordered games cannot be cancelled once they have been ordered and paid for by credit card.

If you receive a faulty product, please contact us at support@alhassanigames.com within 24 hours of receiving it, and our team will be happy to assist you.

Products returned within 24 hours of delivery must be sealed in their original wrap and packaging. Items that have been opened cannot be accepted for return. Any gifts received with the purchase and all bundled items must be returned along with the product for an exchange or refund.

• Games (software), accessories, subscription cards, gift cards and digital products cannot be exchanged or refunded.
• Digital cards (iTunes, Xbox, PlayStation, Nintendo eShop and other gift cards) cannot be exchanged or refunded once ordered. For any issue with a digital card, please contact the platform directly.
• Products bought on sale or at a discount cannot be refunded. They can only be exchanged within 3 days of purchase if proven to have a manufacturing defect, after the product is sent to the supplier for assessment.

Refunds take up to 8 working days to process, and up to 30 days to reflect on the same card used for the purchase, after the product’s condition has been checked.

If a refund is accepted after the order has been dispatched, some fees, such as delivery costs or gift wrapping, will not be refunded.

Some accessories and hardware come with warranty conditions that depend on the manufacturer; these are mentioned on the product page when they apply. The warranty covers manufacturing defects only and does not cover physical damage.

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.